Frequently Asked Questions

All tenancies are subject to a starter/trial period. After this time they will run month to month (periodically) and people can stay for as long they want, as long as the terms and conditions are adhered to and rent is paid on time etc. We want people to stay for the long-term and create a community that last.

The properties will be registered with SSE at handover and meter readings will be sent through to them. New tenants should contact SSE to let them know they have moved in and sign up for the best tariff, otherwise they are likely to put you on their standard tariff, which could be more expensive.

Yes, tenants are free to have gas and electric with whichever supplier they choose. A good way to compare prices and get the best deals can be found online at

The properties will not be valued by Cardiff Council until they are completed. Cadwyn will let the council know you have moved in and they will arrange a council valuation and contact you once complete to arrange payments. Cardiff Council will normally give an interim charge until the properties have been valued.

All properties in Phase A & B will have carpets throughout. Phase B properties will have vinyl in the hallway following feedback from tenants in Phase A

The properties are supplied with a BT telephone line and a Virgin media Line. You are free to choose whichever supplier you want but at present the BT Broadband line can only be used with BT due to technology capabilities of other suppliers.

This is different depending on whether you are in a flat or a house:


The flats have a communal TV aerial and satellite dish which is wired into the flats. You are not allowed to have your own TV aerial or dish in a flat.


The houses do not have their own aerials or dishes installed. This is tenant responsibility. The builders have installed cabling to the rooms in the houses and the wires terminate in the loft where an aerial can be connected up.
Satellite Dishes and Aerials are not to be installed on the front of the properties, only the rear.

If you live in a house, we will arrange delivery of your bins at the start of the tenancy. There is a charge from Cardiff Council which we will collect from you upfront and pass on to them. If you live in a flat, there will be a communal bin area for disposal of refuge and recycling.

No, but tenants can call Connect to Cardiff to get their property registered for the alerts.

No, whilst the whole scheme at The Mill has been designed with enough parking spaces, the spaces are not allocated to each house or flat.

At present there is no residential parking scheme, so permits are not required.

The Whole scheme at The Mill will take around 5 years to build. It is hoped that completion will be in 2022.

As Lovell build and handover each area, they will move on to other units, so noise disruption should be minimal. However, there will be construction traffic and building on site for five years, so residents should expect to see and hear some construction traffic and work.

No, units are not provided with a dishwasher, although residents can arrange their own if required.

Some flats are in blocks with communal areas, and some have their own entrances. There are no communal gardens as such, although some flats do have a small useable space for residents outside.

The Mill is a mixed tenure scheme and all residents needs to be working and able to afford to pay the rent. As the scheme develops there will be some more affordable units. Those interested in these need to register their interest by visiting and ensure that are on the Common Housing Register with Cardiff Council.

Yes, tenants can use the properties as their own. However, if the decoration is sub-standard and has to be re-done at the end of a tenancy, tenants could be re-charged for the costs of redecoration.
As these are new build properties they need to dry out properly in the first year so instructions will be given to tenants on handover about the best materials to use for paint etc in the first 12 months.

Yes, all properties are on a water meter and are served by Welsh Water.

Each house has its own shed in the garden.

Yes, as the properties have floor coverings and some white goods a bond is required, which will be protected in a tenancy deposit scheme.

Cookers are supplied to the Open Market houses. The Open Market flats are provided with a cooker, washing machine and fridge freezer.

You will be asked to pay a holding deposit in order to secure your property at the Mill which is equivalent to one week’s rent. In line with the Renting Homes (Fees Etc.) (Wales) Act 2019 this is not a fee, and will be offset against your rent when you move-in.

Other fees we charge are:

  • If rent is received 14 days or more later than the rent due date, a £15 + VAT charge will apply
  • If you are moving into a new house, you will be asked to pay for your own black and green wheelie bins at a cost of £25 + VAT each

If you have a specific query which hasn’t been answered get in touch with us